You will find the answers in this FAQ list
to frequently asked questions.

Click to open the FAQ list…

Is the equipment insured against breakage and theft?

No. We do not offer insurance against breakage and theft.

Can I just rent skis or snowboard boots?

Of course, you can also just rent shoes. This also applies to all other equipment.

Which gear should I choose?

Choose the category that best suits your driving ability.

  • Type 1:
    Preferred speed: slow to moderate
    Preferred: terrain easy to moderate slopes
    Driving style: careful or indeterminate

  • Type 2:
    Preferred speed: moderate, occasionally fast
    Preferred terrain: moderate, occasionally steep slopes
    Driving style: average

  • Type 3:
    Preferred speed: fast
    Preferred terrain: steep slopes
    Driving style: aggressive

Is there special equipment for children and teenagers?

Yes there is. It is necessary to state the correct height, weight and age during the rental process (at check-in or when booking online). This is the only way to guarantee that the right equipment is selected and the binding is optimally adjusted.

Can I exchange the equipment during the rental period?

You can easily exchange your equipment within the same price category during the rental period. If you want to exchange to a higher category, the difference must be paid on site.

Can I borrow a toboggan from you?

You can hire a toboggan in all of our branches.
You can find more equipment at: https://ski-klante.de/wintersport-equipment-wandern-in-winterberg

Are the ski poles included in the rental price?

Yes, the sticks are always included in the price. But they can also be borrowed individually.

Are helmets compulsory in the ski area?

No, there is no general obligation to wear a helmet in the ski area. We still recommend wearing helmets and back protectors. These can also be borrowed inexpensively from our branches.
By the way: Children with junior skis up to the age of 10 get them for free.

It wasn’t until I was driving that I realized that the shoes I had borrowed were too small. Can I exchange these?

Yes, of course. Just come to the branch where you rented your equipment and speak to our staff.

I entered the wrong size when booking online. Can I change this later?

Of course. Write us a short message using the contact form or talk to us about it when you pick up your equipment.

How do I choose the right size/length of gear?

During the rental process, we ask for all the necessary data (height, weight, age) in order to select the right equipment for you.

Are the ski poles included in the rental price?

Yes, the sticks are always included in the price. But they can also be borrowed individually. You can find all prices at: https://ski-klante.de/preise

I chose the wrong period, what should I do?

If you made a mistake when booking, we can correct it for you. Please contact us by email to kontakt@ski-klante.de or by phone on +49 2981 919 92 22

no later than the day before the first rental day

Which period should I enter when booking? Can I pick up the equipment the day before?

Please always select the first day of skiing as the first rental day and the last day of skiing as the last rental day. You can also pick up your equipment from 4 p.m. the day before the first rental day. You can then hand in your equipment during the course of the day within opening hours.

Our group would like to rent his equipment for different periods of time. How should I proceed?

Only one period is possible for a group reservation. For different periods please make a separate booking.

Are the ski poles included in the rental price?

Yes, the sticks are always included in the price. But they can also be borrowed individually.

What are your opening times?

Depending on the snow conditions and lift operation, our branches are open for you from 8 a.m. to 5 p.m. On days with floodlight skiing, our main branch in the Remmeswiese is open for you from 8 a.m. to 10.30 p.m.
You can find more information about the rental stations at: https://ski-klante.de/skimiet-klante

Can I book a specific model?

Unfortunately, this is not possible online. When booking, please choose the right category for you, which corresponds to your driving ability. On site, the staff will select the most suitable model for you.

I forgot one person when booking. Can I add these later?

Unfortunately, it is not possible to add further products or persons after booking. Please make another booking for this.

What is the minimum and what is the maximum booking duration.

The minimum booking period is 1 day and the maximum is 14 days.

Do I have to pay a deposit when renting?

No, a deposit does not have to be paid.

Which payment methods can I use?

In our branches you can choose between the following payment methods:
Cash, Debit Card, Visa, Mastercard
The following payment methods are accepted online : Visa, Mastercard, Maestro, iDEAL and PayPal

Do I get an invoice?

If you book online, you will receive a booking confirmation and an invoice by email.
You can get a receipt on site.

How can I cancel my booking?

Cancellation is only possible as a result of illness, accident or other serious reasons. In this case, a processing fee of €10 per person will be charged.

I have an error in my booking. What can I do?

Please send us an email to kontakt@ski-klante.de and we will find a solution.

Do I get a refund if I return the equipment earlier?

No, unfortunately not. After the start of the rental period, changes or cancellations are no longer possible.

Do I get a refund for bad weather?

A refund is only possible if all ski lifts in the ski area are closed. If the ski area is partially closed, a refund is not possible.

Do I get a refund if all lifts are closed?

If all lifts are closed, we will reimburse you for the unused days.

What do I do if I don’t know my booking number?

You can find your booking number at the top of the booking confirmation that we sent you after you made a successful booking.

I have not received a booking confirmation. What can I do?

If you didn’t have any typos in your email address, do the following:

  • First, please check your spam folder in your email inbox
  • Make sure your payment went through. If that didn’t happen, just book again. If yes, then…
  • If you can’t find a confirmation in your mailbox or spam folder, send us an email to: info@ski-klante.de and we’ll find a solution

How are the snow conditions in the ski area?

All information about the snow conditions and lift offers can be found at www.skiliftkarussell.de

Which lifts are open?

You can find out which lifts are open at: https://www.skiliftkarussell.de/aktuell/lift-und-pisteninfo/

Which rental should I choose?

It is best to choose a rental shop that you can reach on foot from your accommodation. All of our locations are in the immediate vicinity of the ski lift carousel.

Under locations you will find all our branches clearly arranged on a map with all the necessary information.

I selected the wrong branch when booking. What can I do?

Send us an email to kontakt@ski-klante.de with your booking details and from which branch you would like to pick up your equipment. We will then adjust your booking accordingly.

Do you also offer a ski delivery service to the hotel or holiday apartment?

lyre no. Only one pickup is possible.

Do I have to take the equipment I have rented with me to the hotel or can I leave it with you at the rental shop?

You are also welcome to lock your skis or snowboard in one of our depots overnight. You can find more information and locations at https://ski-klante.de/6-depots-in-winterberg

Where can I get my lift ticket?

Cash desks are always in the valley of the lift stations. In our branches in the Remmeswiese, Bremberghütte and Schneewittchenhaus there are also ticket machines for the lifts.

Do you also sell ski clothing?

In our rentals we offer a selection of ski goggles, gloves etc.

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