FAQ

No. We do not offer insurance against breakage and theft.

Of course, you can also just rent shoes. This also applies to all other equipment.

Choose the category that best suits your driving ability.

• Type 1:
  Preferred speed: slow to moderate
  Preferred: terrain easy to moderate slopes
  Driving style: careful or indeterminate

• Type 2:
  Preferred speed: moderate, occasionally fast
  Preferred terrain: moderate, occasionally steep slopes
  Driving style: average

• Type 3:
  Preferred speed: fast
  Preferred terrain: steep slopes
  Driving style: aggressive

Yes there is. It is necessary to state the correct height, weight and age during the rental process (at check-in or when booking online). This is the only way to guarantee that the right equipment is selected and the binding is optimally adjusted.

You can easily exchange your equipment within the same price category during the rental period. If you want to exchange to a higher category, the difference must be paid on site.

You can hire a toboggan in all of our branches.
You can find more equipment at: https://ski-klante.de/wintersport-equipment-wandern-in-winterberg

Yes, the sticks are always included in the price. But they can also be borrowed individually.

No, there is no general obligation to wear a helmet in the ski area. We still recommend wearing helmets and back protectors. These can also be borrowed inexpensively from our branches.
By the way: Children with junior skis up to the age of 10 get them for free.

Yes, of course. Just come to the branch where you rented your equipment and speak to our staff.

Of course. Write us a short message using the contact form or talk to us about it when you pick up your equipment.

During the rental process, we ask for all the necessary data (height, weight, age) in order to select the right equipment for you.

Yes, the sticks are always included in the price. But they can also be borrowed individually. You can find all prices at: https://ski-klante.de/preise

If you made a mistake when booking, we can correct it for you. Please contact us by email to kontakt@ski-klante.de or by phone on +49 2981 919 92 22

no later than the day before the first rental day

Please always select the first day of skiing as the first rental day and the last day of skiing as the last rental day. You can also pick up your equipment from 4 p.m. the day before the first rental day. You can then hand in your equipment during the course of the day within opening hours.

Only one period is possible for a group reservation. For different periods please make a separate booking.

Yes, the sticks are always included in the price. But they can also be borrowed individually.

Depending on the snow conditions and lift operation, our branches are open for you from 8 a.m. to 5 p.m. On days with floodlight skiing, our main branch in the Remmeswiese is open for you from 8 a.m. to 10.30 p.m.
You can find more information about the rental stations at: https://ski-klante.de/skimiet-klante

Unfortunately, this is not possible online. When booking, please choose the right category for you, which corresponds to your driving ability. On site, the staff will select the most suitable model for you.

Unfortunately, it is not possible to add further products or persons after booking. Please make another booking for this.

The minimum booking period is 1 day and the maximum is 14 days.

No, a deposit does not have to be paid.

In our branches you can choose between the following payment methods:
Cash, Debit Card, Visa, Mastercard
The following payment methods are accepted online : Visa, Mastercard, Maestro, iDEAL and PayPal

If you book online, you will receive a booking confirmation and an invoice by email.
You can get a receipt on site.

Cancellation is only possible as a result of illness, accident or other serious reasons. In this case, a processing fee of €10 per person will be charged.

Please send us an email to kontakt@ski-klante.de and we will find a solution.

No, unfortunately not. After the start of the rental period, changes or cancellations are no longer possible.

A refund is only possible if all ski lifts in the ski area are closed. If the ski area is partially closed, a refund is not possible.

If all lifts are closed, we will reimburse you for the unused days.

All information about the snow conditions and lift offers can be found at www.skiliftkarussell.de

You can find out which lifts are open at: https://www.skiliftkarussell.de/aktuell/lift-und-pisteninfo/

lyre no. Only one pickup is possible.

You are also welcome to lock your skis or snowboard in one of our depots overnight. You can find more information and locations at https://ski-klante.de/6-depots-in-winterberg

Cash desks are always in the valley of the lift stations. In our branches in the Remmeswiese, Bremberghütte and Schneewittchenhaus there are also ticket machines for the lifts.

In our rentals we offer a selection of ski goggles, gloves etc.